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After sales service

Jinlang Technology
Vendor
Service Content
The service content of Jinlang Technology is not only comprehensive, but also more in line with actual needs. When there is a problem that is difficult to judge between the host, the network and the application, it is more convenient and effective because Jinlang Technology can resolve the problem within the company. During the service period, Jinlang Technology can provide professional services such as host operating system upgrade services and host relocation services for free.
The manufacturer only provides limited service content according to its unified service contract, and ignores the user's application environment and more in-depth requirements, such as: system performance tuning, basic on-site training, etc. For some special services, it is subject to cumbersome approval procedures. , Such as: system relocation service.
service fee
As a long-term partner of many multinational IT companies, Jinlang Technology holds a variety of resources. Depending on these resources and channel advantages, Jinlang Technology can provide users with very preferential service prices.
As a multinational company, the service quotation of the manufacturer is also international level, and the current consumption level of Chinese users is significantly higher.
The quality of personnel
The technical service team of Jinlang Technology has been trained after many years of practice. At the same time, it also has a number of IT enterprise technical certifications, personally participated in the project implementation process, and the technical quality is comprehensive and deep.
The manufacturer's service engineer only knows his own product very well, but when encountering more complex and comprehensive problems, it is very difficult to solve because of insufficient knowledge.
Response time
Jinlang Technology can guarantee to provide customers with comprehensive 7 days by 24 hours service, guaranteeing 24/7 contact and response.
Although manufacturers also provide so-called " 7 days by 24 hours" services, these services are limited to regular working days, and issues that occur during holidays are usually delayed to work days.

Our services

Our services include:

   Establish and improve system documentation;

Develop and implement a return visit system;

Develop and implement preventive maintenance systems;

Formulate and implement a routine inspection plan for the system;

Identify members of the maintenance team and hotline;

Troubleshooting process and response time;

Provide unconventional service items, such as: system migration, technical training, etc .;

System integration: Provide integrated solutions for specific applications of users in different industries.